If Ulysses doesn’t detect your subscription, first make sure you're signed in on each device with the same App Store account you used to purchase the subscription.

If that's already the case, please sign out of the App Store and sign back in:

On Mac

1. Open the App Store.
2. In the menu bar, choose Store › Sign Out.
3. Choose Store again and select Sign In. Make sure to sign in with the App Store account associated with your Ulysses subscription.
4. Check whether Ulysses now recognizes your subscription.
5. If signing out and back in doesn’t help, restart your Mac.

On iPhone/iPad

1. Open the Settings app.
2. Tap your name, then tap Media & Purchases and select Sign Out.
3. Tap Media & Purchases again and sign in with the App Store account associated with your Ulysses subscription.
4. Check whether Ulysses now recognizes your subscription.
5. If the subscription is still not recognized, perform a force restart by following the instructions on Apple's support website:
   1. Force restart an iPhone
   2. Force restart an iPad

If none of these helped, please contact our support team. If possible, include the Support Info in your email, which can be found:

On Mac: Under the Help menu › Copy Support Info.

On iPhone/iPad: In the Library pane, tapping on the gear icon then selecting Help & Support › Copy Support Info.